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Legal & Compliance Center

Welcome to the Legal & Compliance Center of Net Onboard Sdn Bhd. This page provides access to all our legal documents, policies, and governance frameworks, ensuring transparency, compliance, and user protection.

Policies, Terms & Governance

Effective Date: 2 September, 2025

Each document includes a brief description to help you understand its purpose before accessing the full details. Whether you are a customer, partner, vendor, or stakeholder, we recommend reviewing the relevant sections to ensure compliance with our standards and applicable regulations. By continuing to use our services, you acknowledge that you have read and agreed to these terms, policies, and legal requirements.

  1. General Legal & Service Agreements

    1. Terms of Service (TOS) / User Agreement

      Defines the rights, obligations, and terms for using our services. Covers permitted usage, account responsibilities, prohibited activities, and legal disclaimers.

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    2. Service Level Agreement (SLA) – Uptime & Performance Commitments

      Outlines our service availability guarantees, uptime commitments, and customer compensation for service disruptions.

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    3. Acceptable Use Policy (AUP) – Responsible Service Usage

      Sets out rules and restrictions for using our cloud services, including security, ethical conduct, and prohibited activities.

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  2. Data Privacy, Security & Compliance

    1. Privacy Policy (PDPA & GDPR Compliant) – How We Handle Your Data

      Explains how we collect, use, store, and protect personal and corporate data in compliance withMalaysia’s PDPA and global data protection laws.

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    2. Data Processing Agreement (DPA) – Data Handling & Security Compliance

      Defines roles and responsibilities in handling personal data between users and our company, ensuring compliance with data protection laws.

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    3. Cross-Border Data Transfer Policy – (GDPR & PDPA Compliant)

      Covers data transfers between different regions and compliance with international data protection regulations.

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    4. Cybersecurity Policy – Protecting Your Data & Systems (ISO 27001 & NIST Compliant)

      Outlines our cybersecurity measures, encryption standards, and security monitoring to protect users from cyber threats.

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    5. Incident Response Policy – Security Breach & Notification Guidelines

      Details our security incident response procedures, including data breach handling, notifications, and regulatory reporting requirements.

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  3. Financial, Billing & Payment Compliance

    1. Payment & Billing Policy (SST, PCI-DSS & AMLA Compliant) – Fees, Transactions & Refunds

      Covers our payment processing, billing cycles, refund policies, and compliance with Malaysia’s SST, PCI-DSS, and Anti-Money Laundering Act (AMLA).

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    2. Regulatory Compliance & Legal Risk Policy – Fees, Transactions & Refunds

      Describes our approach to regulatory compliance, legal obligations, and measures to prevent legal risks in business operations.

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  4. ESG, Corporate Governance & Sustainability

    1. Corporate Governance & ESG Policy – Ethics, Responsibility & Transparency

      Defines the company’s governance structure, ethical responsibilities, and commitment to ESG (Environmental, Social & Governance) principles.

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    2. Sustainability & ESG Compliance Framework – Our Commitment to a Sustainable Future

      Covers our sustainability initiatives, ESG reporting standards, and commitment to responsible business practices.

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    3. Board Governance & ESG Oversight Policy – Leadership & Sustainability

      Explains the role of the Board of Directors in ensuring ESG compliance and corporate governance integrity.

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  5. Ethics, Business Conduct & Social Responsibility

    1. Code of Business Conduct & Ethics – Integrity in Every Action

      Explains the role of the Board of Directors in ensuring ESG compliance and corporate governance integrity.

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    2. Whistleblower & Anti-Corruption Policy (MACC Act 2009 Compliant) – Reporting Unethical Behavior

      Provides a framework for employees and stakeholders to report fraud, bribery, or misconduct while ensuring confidentiality and protection.

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    3. Corporate Social Responsibility (CSR) Policy – Community & Stakeholder Engagement

      Describes our CSR initiatives, community engagement efforts, and corporate contributions to society.

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    4. Diversity, Equity & Inclusion (DEI) Policy – Building an Inclusive Workplace

      Defines our commitment to diversity, equal opportunity, and fair workplace practices.

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  6. Intellectual Property & Third-Party Agreements

    1. Intellectual Property (IP) & Copyright Policy – Protecting Our Innovations

      Explains our intellectual property rights, trademarks, patents, and content ownership rules.

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    2. Non-Disclosure Agreement (NDA) – Confidentiality & Business Trust

      Defines confidentiality obligations for employees, business partners, and contractors handling sensitive company information.

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    3. Third-Party Vendor & API Integration Policy – Secure & Compliant Partnerships

      Outlines security, liability, and compliance requirements for third-party vendors and API integrations.

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  7. Cloud Operations, Resilience & Business Continuity

    1. Cloud Compliance & Regulatory Policy – Meeting Industry & Legal Standards

      Covers our adherence to cloud industry standards, security measures, and compliance with Malaysia’s financial and technology regulations.

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    2. Disaster Recovery & Business Continuity Plan (DR & BCP) – Ensuring Service Stability

      Defines our failover strategies, backup policies, and business continuity measures in case of disasters or cyber incidents.

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  8. Ethical Marketing, Advertising & Digital Engagement

    1. Ethical Marketing & Advertising Policy – Honest & Transparent Communications

      Establishes responsible advertising practices, compliance with consumer protection laws, and marketing transparency.

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    2. Social Media & Digital Engagement Policy – Online Conduct & Brand Protection

      Covers employee social media usage, brand reputation management, and online engagement rules.

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  9. Business & Partnership Agreements

    1. Affiliate, Reseller & Referral Program Agreement – Partnering for Growth

      Defines commission structures, marketing compliance, and partnership guidelines for affiliates and resellers.

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    2. Responsible Supply Chain & Procurement Policy – Ethical Sourcing & Vendor Accountability

      Ensures suppliers and vendors comply with ESG and ethical sourcing principles.

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  10. Emerging Technology, AI & Future Innovation

    1. AI Ethics & Responsible Data Usage Policy – Fair, Transparent & Secure AI Solutions

      Defines responsible AI usage, data handling, and compliance with ethical AI development practices.

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If you have any questions or require further clarification, please contact our Legal & Compliance Team at [email protected].